Consumer Assistance Hotline:
(518) 474-8583
(800) 697-1220
New York State Gasoline Price Hotline:
(800) 214-4372
DOS Newsroom
FOIL Requests
The Division of Consumer Protection provides live educational outreach presentations which focus on identity theft prevention and mitigation; avoiding the latest scams; choosing and using credit wisely; and, product safety.
Our Consumer Assistance Unit takes consumer complaints 24 hours a day via our consumer complaint form. If you would like to speak to a trained consumer advisor, please call our hotline at 1-800-697-1220, 8:30 a.m. to 4:30 p.m., Monday through Friday.
Our Utility Intervention Unit actively participates in proceedings concerning the availability, pricing and quality of electricity and natural gas service in the state.
Valuable tips that will help consumers avoid identity theft and other scams throughout the year while creating sound financial habits.
Scam Alerts: Read about recent consumer scams affecting New York consumers.
Product Recall Alerts: Product safety recalls are issued almost daily and it is imperative that consumers stay informed.
Consumer Protection Videos: SCAM Prevention; ID Theft Prevention and Mitigation; and
Choosing and Using Credit
