The mission of the Division of Consumer Protection is to protect, educate and represent consumers.
The Consumer Assistance Services Unit takes complaints five days a week, 8:30 a.m. to 4:30 p.m. via our toll-free helpline at 1-800-697-1220 or via our local line at 518-474-8583. Consumers also may reach us via the web at www.dos.ny.gov/consumerprotection.
The Counsel Unit is responsible for the Division’s legislative and policy direction; managing the Division’s Security Breach Notification Law responsibilities; drafting and implementing consumer legislation; filing comments on state and federal consumer issues; and, collaborating with federal and local consumer protection agencies.
The Outreach and Education Unit is responsible for delivering educational presentations; assisting with the issuance of consumer protection press releases and creating public service campaigns; disseminating product recall and scam alerts; creating public and private partnerships to advance consumer protection information; and, working with the Department’s investigators to respond to complaints about unscrupulous business practices.
The Utility Intervention Unit intervenes on behalf of consumers regarding utility-related matters before state and federal utilities regulators and responds to complaints about utility services. The unit also participates in and comments on matters relating to energy supply and efficiency and new technologies, including wireless telecommunications as well as radio frequency, satellite, broadband and digital communications. The unit also works with the New York Independent System Operator (NYISO) as the consumer advocate for the state.
In serving as the consumer think-tank for the state, the Division continues to expand its focus analyzing and addressing new consumer issues and topics using a variety of tools. The Division's efforts in developing policy, creating public and private partnerships, and offering quality, cost-effective and efficient services empowers New Yorkers and strengthens the marketplace.