Utility Intervention

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Consumer Assistance Hotline:
(518) 474-8583
(800) 697-1220

New York State Gasoline Price Hotline:
(800) 214-4372


Consumer Complaint Form (PDF)
DOS Newsroom
FOIL Requests
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IMPORTANT CONSUMER INFORMATION FOR ALL LONG ISLAND POWER AUTHORITY CUSTOMERS:

Effective January 1, 2014:
If consumers encounter difficulties in resolving a complaint with LIPA or their service provider PSEG (Public Service Enterprise Group), they can file a complaint form with the New York State Department of Public Service.

Utility Consumer Information
Find consumer information and resources about choosing and using energy and telecommunications services.

Regulatory -- Cases and Filings
On behalf of consumers, the Division actively participates in proceedings concerning the availability, pricing and quality of electricity and natural gas service in the State. The Division submits formal filings commenting on proposals by utilities or regulators. Further, Division experts testify before the PSC in natural gas and electricity delivery rate proceedings involving major utilities. The Division's efforts and activities have helped save consumers hundreds of millions of dollars on their gas and electric bills in recent years.

 

Last Modified: January 2, 2013