AT&T SIM-Card Switch Scam

scam prevention Refunds, Rebates and Rain Checks Frequently Asked Questions Consumer Guides & Publications Consumer Complaint Form Gas Gouging Complaint Form Do Not Call Consumer Protection News

Consumer Assistance Hotline:
(518) 474-8583
(800) 697-1220

New York State Gasoline Price Hotline:
(800) 214-4372


Consumer Complaint Form (PDF)
DOS Newsroom
FOIL Requests
facebook link twitter link youtube link

AT&T SIM-Card Switch Scam
The New York State Department of State’s Division of Consumer Protection is alerting AT&T wireless customers¬† of a scam that may result in exorbitant phone bills and the theft of personal financial information. The scam typically takes place in two stages. First, the wireless customer will receive a phone call or e-mail from a representative claiming to work for AT&T. The impersonator will ask the wireless customer for the specific personal information needed to access an account, such as the last four digits of a Social Security Number, then proceed to call AT&T to switch the SIM card to a new device. SIM Card swapping is the process that wireless customers must go through in order to transfer account information during a phone upgrade. Scam artists have taken note of how difficult it is for companies to distinguish between an actual customer and a criminal looking to takeover another’s account to commit fraud, and the scam is growing as a result.

The New York State Division of Consumer Protection warns consumers to be wary of phone calls or e-mails requesting personal information. To prevent falling victim to this type of scam, please take note of the following tips:

  • Beware of callers who request your personal information, even if they claim to represent reputable companies.

  • If you suspect a caller is attempting to commit fraud, hang up the phone.

  • Contact organizations or institutions to verify claims made in unsolicited phone calls or e-mails by calling the number provided on official company statements.

  • Do not store sensitive information (such as passwords and bank account security codes) in your cellphone’s text messages.

  • If the service on your cellular device suddenly stops, contact your wireless phone company to determine whether your account has been compromised.

For more information regarding scam prevention and mitigation, please contact the New York Department of State, Division of Consumer Protection at (518)-474-8583.