AT&T SIM-Card Switch Scam
The New York State Department of State’s Division of Consumer Protection is alerting AT&T wireless customers of a scam that may result in exorbitant phone bills and the theft of personal financial information. The scam typically takes place in two stages. First, the wireless customer will receive a phone call or e-mail from a representative claiming to work for AT&T. The impersonator will ask the wireless customer for the specific personal information needed to access an account, such as the last four digits of a Social Security Number, then proceed to call AT&T to switch the SIM card to a new device. SIM Card swapping is the process that wireless customers must go through in order to transfer account information during a phone upgrade. Scam artists have taken note of how difficult it is for companies to distinguish between an actual customer and a criminal looking to takeover another’s account to commit fraud, and the scam is growing as a result.
The New York State Division of Consumer Protection warns consumers to be wary of phone calls or e-mails requesting personal information. To prevent falling victim to this type of scam, please take note of the following tips:
For more information regarding scam prevention and mitigation, please contact the New York Department of State, Division of Consumer Protection at (518)-474-8583.