scam prevention Shopping Tips for Savvy Consumers Frequently Asked Questions Consumer Guides & Publications Consumer Complaint Form Do Not Call Consumer Protection News

Consumer Assistance Hotline:
(518) 474-8583
(800) 697-1220

Consumer Complaint Form
DOS Newsroom
FOIL Requests

The Division of Consumer Protection is committed to empowering consumers in the marketplace through information. The following resources and links are provided to assist consumers in making informed marketplace purchases.

What Consumers Should Know about Fake Cosmetics and their Health Risks

Consumer Guide to Beauty Salons and Spas (pdf)
A Guide for Consumers to identify safe practices when interacting with New York State beauty salons and spas.

Consumer Guide for Purchasing Hearing Aids (pdf)

Consumer Gudie to buying, selling or renting real estate in New York State
(English version pdf) (Spanish version pdf)

Refunds, Rebates, and Rainchecks
When shopping for a gift, consumers should be aware of store policies with respect to refunds, rebates and rainchecks. The Division of Consumer Protection provides these tips to inform and empower consumers.

Federal Trade Commission: Shopping for Products and Services
The FTC provides easily accessible information, tips and consumer alerts about shopping for products and services.