Shopping Tips for Savvy Consumers

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Consumer Assistance Hotline:
(518) 474-8583
(800) 697-1220


Consumer Complaint Form
DOS Newsroom
FOIL Requests

The Division of Consumer Protection is committed to empowering consumers in the marketplace through information. The following resources and links are provided to assist consumers in making informed marketplace purchases.

Refunds, Rebates, and Rainchecks
When shopping for a gift, consumers should be aware of store policies with respect to refunds, rebates and rainchecks. The Division of Consumer Protection provides these tips to inform and empower consumers.

Shopping for Toys: A Plan to Keep Your Child Safe
Before you buy a toy for a child, the Division of Consumer Protection provides these tips to help you make informed decisions.

Consumer Guide to Online Shopping (pdf)

Consumer Guide to Beauty Salons and Spas (pdf) 
A Guide for Consumers to identify safe practices when interacting with New York State beauty salons and spas.

Consumer Guide for Purchasing Hearing Aids (pdf)

Consumer Gudie to buying, selling or renting real estate in New York State
English version (pdf)
Spanish version (pdf) 

Federal Trade Commission: Shopping and Saving
The FTC provides easily accessible information, tips and consumer alerts about shopping for products and services.