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For Immediate Release:
December 18, 2014
Contact: 518-486-9846
info.ny.gov


***CONSUMER ALERT***

NEW YORK STATE’S DIVISION OF CONSUMER PROTECTION OFFERS HOLIDAY SHOPPING TIPS FOR CONSUMERS

The New York Department of State’s Division of Consumer Protection (DCP) today issued tips advising consumers to shop smart this holiday season, and encouraging them to be proactive in fully understanding the terms and conditions of purchases.
 
“We want to make sure the public is mindful of their purchases and their rights as consumers,” stated Secretary of State Cesar A. Perales. “The New York Department of State’s Division of Consumer Protection has assembled valuable tips that will help make this holiday season less stressful and more rewarding for New Yorkers.”

Last holiday season, the most frequent complaints received by the Division of Consumer Protection included (1) returns/refunds; (2) defective merchandise; (3) incorrect, late, or lost mail orders; (4) gift cards; and (5) cellular/wireless phone purchases. 

In response, the Division of Consumer Protection has provided the following tips for shoppers this holiday season:

Consumers may also contact with their local consumer affairs authorities for additional protections in their jurisdictions. For more information, please contact the New York Department of State’s Division of Consumer Protection at (518)-474-8583 or visit our website at www.dos.ny.gov/consumerprotection or Follow DCP on Twitter (@NYSConsumer) and Facebook (www.facebook.com/nysconsumer).

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