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For Immediate Release:
August 3, 2020
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CONSUMER ALERT: New York State Division of Consumer Protection Alerts Consumers to a Rise in Online Shopping Complaints During Covid-19 Pandemic

Online Shopping Complaints are Increasing as more Consumers Rely on Online Purchases During COVID-19

Simple Tips can Help Protect New Yorkers when Shopping Online

The New York State Division of Consumer Protection (DCP) is alerting consumers to a rise in online shopping complaints as the COVID-19 pandemic continues. According to Federal Trade Commission (FTC) data, online shopping complaint trends continue their upward trajectory. The FTC reports that during April and May 2020, more people reported issues with online shopping than any other months on record, with more than half never receiving the products they ordered [1]. Of the 84,000 Online Shopping and Negative Review complaints reported to the FTC in the second quarter of 2020, New Yorkers reported over 4,400 complaints and 75% resulted in monetary loss. [2],[3]

“As New York State continues it data-driven, phased in approach to reopening, many of us continue to stay at home as much as possible. Finding the items we need such as masks, gloves, or hand sanitizers may be difficult at our local stores, making online shopping more appealing,” said Secretary of State Rossana Rosado, who oversees the New York State Division of Consumer Protection. “Online shopping offers convenience and keeps us safe at home during these trying times, but we must be careful to whom we give our hard-earned money, especially online.”

Below are tips for New Yorkers to help keep protect your online purchases:

Know Your Rights:

Savvy Online Shopping Tips:

Tips for Using Credit Cards Online:

Online Privacy Protection Tips:

The New York State Division of Consumer Protection serves to educate, assist and empower the State’s consumers. For more consumer protection information, call the Consumer Helpline at 800-697-1220, Monday through Friday, 8:30am-4:30pm. Consumer complaints can be filed anytime online at the Division website, Follow the Division at @NYSConsumer or

For more information, contact: 518-486-9844
Follow us on Twitter @NYSDOS


[2] Federal Trade Commission (2020, May 5). The Big View: All Sentinel Reports: Top Reports & State by State.!/vizhome/TheBigViewAllSentinelReports/TopReports