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For Immediate Release:
April 15, 2020
Contact: 212-417-5801
press@dos.ny.gov
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Consumer Alert: The Division of Consumer Protection Urges New York Consumers to Protect Themselves When Using Online Video Conferencing Apps

Default Personal Privacy Settings on Many Conferencing Apps are Limited

Consumers Should Follow Basic Steps to Protect Themselves When Connecting Online

The New York State Division of Consumer Protection (DCP) is alerting consumers about personal data privacy settings for many online conferencing apps.  Video conferencing applications, which were originally developed for companies to use on their internal systems connecting only with specific external parties as needed, do not always contain enough default privacy protections for broad use.

“With more and more people using online video conferencing apps to connect with colleagues and loved ones, it’s important for people to understand how to safely use these tools,” said Secretary of State Rossana Rosado. “During this time where we are practicing social distancing and relying on virtual connections, I urge consumers to take basic steps that can help protect your personal information during this challenging time.” 

Whether working online or connecting personally with family and friends, below is a list of precautions to protect your privacy.

When creating a new meeting:

Before logging into a call:

The New York State Division of Consumer Protection serves to educate, assist and empower the State’s consumers. For more consumer protection information, call the DCP Helpline at 800-697-1220, Monday through Friday, 8:30am-4:30pm or visit the DCP website at www.dos.ny.gov/consumerprotection. The Division can also be reached via Twitter at @NYSConsumer or Facebook at www.facebook.com/nysconsumer.

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