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For Immediate Release:
May 13, 2020
Contact: 518-486-9844
Follow us on Twitter @NYSDOS


Phone Scammers Claim Payment is Needed to Try to Steal Personal Information

Consumers Should be Alert and Follow Basic Tips to Keep Information Protected

The New York State Division of Consumer Protection (DCP) and the Department of Public Service are alerting consumers of a phone scam in which scammers are threatening to suspend electricity services unless they receive payment for past due balances. Payment has been requested by means of untraceable services such as money transfer apps, including Cash App.

Scammers may also attempt to steal personal information from unsuspecting victims. In these cases, the caller “spoofs” the official phone number of the Department of Public Service and calls individuals seeking payment for outstanding utility bills to avoid disconnection of service. Pursuant to Governor Cuomo’s March 13th directive, the Department of Public Service worked with the State’s utility companies to ensure no New Yorkers would have their utilities cutoff for nonpayment during the PAUSE.  Similar action was taken during Super Storm Sandy, the 2014 Polar Vortex, and the 2008 financial crisis.

“Unfortunately, these types of scams appear from time to time targeting unsuspecting New Yorkers with nefarious tactics, including spoofing official government agencies and utility companies,” said New York State Secretary of State Rossana Rosado. “Be alert and follow some safety tips when you are called or approached by scammers in order to avoid falling victims of tricks to get your hard-earned money.”

Department of Public Service CEO John B. Rhodes said, “It is indeed unfortunate and flat-out wrong that scammers try to take advantage of consumers, and it’s especially true during these uncertain times. Consumers struggling to pay their utility bills should call their utility to understand their rights as consumers and to learn about the shutoff moratorium that is now in place as a result of Governor Cuomo’s swift action to protect consumers.”

In addition, calls have also been reported to be coming from scammers purporting to be from New York electric and gas utilities.  The callers ask for consumer information, including utility account numbers, social security numbers, and dates of birth, and request payment for alleged past-due bills. Similar to a Social Security scam detailed in June of 2019, in these cases the caller “spoofs” official phone numbers of state agencies or utility companies call individuals seeking information that could be used to steal identities. Spoofing is when a caller deliberately falsifies the information transmitted to a caller ID display to disguise their identity, according to the Federal Communications Commission. In actuality, the call could be coming from anywhere in the world.

To avoid falling victim to these scams, consumers should follow the tips below:

If a consumer receives this or any other scam calls, they are encouraged to file a complaint with the Division of Consumer Protection.

The New York State Division of Consumer Protection investigates Do Not Call violations and provides voluntary mediation between a consumer and a business when a consumer has been unsuccessful at reaching a resolution on their own. The Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays, and consumer complaints can be filed at any time at The Division can also be reached via Twitter at @NYSConsumer or Facebook at